Building systems that scale. Leading teams that deliver.
Operations and strategy leader with 15+ years driving measurable growth through process design, workflow automation, and cross-functional team development.
I build the systems, tools, and teams that turn strategic goals into operational reality. Over 15 years I've moved from designer to project manager to Director — not by climbing a ladder, but by consistently identifying what was broken and fixing it.
At Monk's I didn't just sell projects — I engineered the workflows behind them. Custom Salesforce tooling, Excel automation, quoting frameworks, cross-departmental operating cadences, full business cases with ROI models. The results followed: 79% personal growth earning a promotion, then 43% personal and 20% team growth as Director.
I'm now targeting Director of Operations or Chief of Staff roles where I can apply that same systems-first mindset at broader scale — building infrastructure that lets organizations move faster and smarter.
Every number below is the outcome of a deliberate process change — not harder work, but smarter systems.
Three operational initiatives that demonstrate how I approach systems, strategy, and execution.
Identified bottlenecks in quoting, pipeline visibility, and performance tracking. Designed and deployed custom Salesforce and Excel tools that standardized workflows and surfaced real-time data for both team members and leadership. Drove adoption across the organization and established new data-informed decision-making practices.
Conceived and developed a full trade partnership program from scratch — market sizing, ROI model, financial projections, go-to-market strategy, and presentation materials for executive approval. Positioned the company to tap a new revenue channel through relationships with architects and interior designers.
Mapped the full end-to-end renovation project lifecycle — from lead generation through final delivery — documenting cross-functional dependencies, handoff points, and common failure modes. Created a foundation for identifying bottlenecks, improving team coordination, and onboarding new team members consistently.
Led operations, process improvement, and team development across a multi-category renovation department spanning windows, doors, decking, flooring, and custom millwork.
Promoted to Director in 18 months for sustained outperformance — drove 79% YoY personal GP growth across 120+ projects by redesigning personal workflows and client engagement processes.
Managed 120+ annual projects using AutoCAD, SketchUp, and 20/20 Design. Earned promotion through consistent focus on profitable execution and client experience.
Led end-to-end design-to-delivery operations. Implemented bi-weekly tracking cadences that reduced missed deadlines and improved client satisfaction.
Supported CEO on 50+ annual projects. Refined on-site delivery processes and produced client-ready documentation using AutoCAD and SketchUp.
I'm currently exploring Director of Operations and Chief of Staff opportunities. If you're building something and need an operator who can build the systems behind it, I'd love to talk.